Due to the COVID-19 pandemic, the Plovdiv City Card program is temporarily suspended.

Frequently Asked Questions

Why is the Plovdiv City Card service suspended?

Due to the uncertainty of the current situation and the COVID-19 pandemic, we had to make the hard decision to suspend the Plovdiv City Card service for the foreseeable future. We hope that we will be able to resume operations in 2021!

What are the main benefits of Plovdiv City Card?

Plovdiv City Card gives you free admission to top museums and galleries, numerous deals at popular locations, free mobile app & navigator, and a free city map.

How can I pay for a deal?

Paying cash is the only option unless another payment method is described in the location’s profile on the website / mobile app.

How can I buy Plovdiv City Card?

You can buy CITY CARD in three ways:

– from the website: by visiting our website plovdivcitycard.com and buying the card virtually. The card with unique QR code will be sent to your e-mail for you to print or save as an image on your phone.
– from the app: by downloading the Plovdiv City Card app, purchasing the card in-app and using the unique QR code it generates. The app is available for download in the App Store and/or Google Play.
– from an offline location: by visiting one of our offline points of sale and buying the physical card. You can find details on our website.

How much does Plovdiv City Card cost?

Plovdiv City Card is available for 24 and 72 hours in versions for “adult” or “adult & child”. The longer the duration, the better the value. Check out our website for details on the prices: plovdivcitycard.com.

How do I activate Plovdiv City Card?

The card is activated the first time you visit a location when an employee scans the QR on your virtual or physical card.

How does Plovdiv City Card work?

Simply visit one of our locations and show your city card to an employee. They will scan the card’s QR code and validate your visit.

Is a 24-hour Plovdiv City Card active for 24 hours or 1 day?

A 24-hour city card is valid for 24 hours from the date and time of its activation. The card is activated the first time you use it. For example, if you activated the card at 14:00, it will be valid until 13:59 the next day.

How long is Plovdiv City Card valid for?

After purchase, Plovdiv City Card will be valid in the next 6 months. The card gets activated for 24 or 72 hours on your first visit at one of the locations.

Is there a limit to how many locations I can visit in one day?

There is no limit to how many locations you can visit in one day, regardless of your card type (24 or 72-hours).

Can I visit the same location twice with Plovdiv City Card?

With Plovdiv City Card you are entitled to one visit per location. Re-visit is not possible.

How many people can I bring with me on one Plovdiv City Card?

City Card is valid for one person only. However, if you have the “Adult & Child” card, you can bring one child under 18 with you.

What happens if I loose my physical Plovdiv City Card?

Unfortunately, we cannot replace your city card. You will need to buy a new card.

What happens if I uninstall the app after having bought Plovdiv City Card virtually in-app?

You just need to install the app again – it will remember your card. Unfortunately, if you loose your phone, we cannot replace your city card.

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